Delete your WAM account

How to delete your account

You can do it in either of these two ways:

Option 1 — From the app (immediate)

1. Sign in to the WAM app or at app.wammusic.com.
2. Go to Settings and, at the bottom of the screen, tap Delete account.
3. Read what is deleted and what is kept, type the word DELETE and, if you sign in with a password, your password. If you sign in with Google or Apple, only the confirmation word is needed.
4. Tap Delete my account permanently. The account closes right away and you receive a confirmation email.

Option 2 — By email

If you can no longer sign in to the app:

1. Email [email protected] from the email address you registered with on WAM.
2. Use the subject “Account deletion request” and state whether your account is an artist or a contractor account.
3. If you write from a different address, we may ask for additional information to confirm that you are the account holder.

Request deletion by email

What happens next

• From the app, deletion is immediate: your session is closed on every device, your profile stops being visible and you can no longer sign in with that account.
• By email, we will acknowledge your request and, if necessary, verify that you are the account holder before deleting it.
• If you have contracts in progress (sent, under negotiation, awaiting signature or with pending payments), deletion prevents completing them inside WAM; we recommend closing them first.
• We will confirm by email once the deletion has been completed.

Data that is deleted

• Your account data and sign-in credentials.
• Your artist or contractor profile: biography, professional details, career credits, availability, preferences, profile photo and cover.
• Your media gallery (photos, videos and audio).
• Your favourites, your activity in the app, your notifications and the list of blocked users.
• Identity verification documents and data, except as indicated below.
• The push-notification tokens of your devices and browsers.
• Artists’ payout details (bank account), except as indicated below.

Data that may be retained

Some data may be retained for a limited time, and only where necessary to:

• Signed contracts and their versions, signature evidence and acceptances: they form part of an agreement with another user and may be retained to evidence it and handle claims.
• Conversations: the other person keeps the chat and sees your messages as “deleted message”, without attachments. The files you shared are deleted.
• Payment records of signed contracts (amounts, dates, references and movements), for the periods required by accounting, tax and legal obligations.
• Reviews you wrote or received, as part of the contract history.
• Security and fraud-prevention logs, support requests and reports.
• Compliance with legal obligations or requests from competent authorities.

Once no longer needed, this data will be securely deleted or anonymised. The applicable periods are detailed in the Privacy Policy.

Deleting only some data

You do not need to delete your account to remove part of your information: you can delete photos, videos and audio from your gallery and edit or clear your profile fields in the app at any time. To request deletion of other specific data, email [email protected].