Trust and safety
Confidence in every conversation
Hiring an artist, or accepting an engagement, means knowing who you are dealing with. That is why verification on WAM is a requirement, not a decoration.
What verification unlocks
Without approved verification you can create your profile and browse. For these actions, WAM requires a verified account:
- Opening conversations and sending chat messages (both parties must be verified).
- Creating and sending contracts (both parties must be verified).
Human review
Every request is reviewed by a person on the WAM team, who approves or rejects the verification. If you authorize it when submitting your verification, WAM also searches for public professional mentions related to your profile online to support that review (see the Privacy Policy); that search is optional, only assists the reviewer and never decides on its own, and you can withdraw your authorization at any time from Settings → Edit profile. We notify you of the result in the app and by email.
Approved profiles display the Verified badge. Note that search results may also include profiles that have not yet completed verification — look for the badge.
What we ask for
Artists
- Legal name and ID number.
- An image of your ID card or passport (front and, where applicable, back).
- A selfie to compare with the document.
- A confirmed email address.
Contractors
- Organisation name and tax identification.
- Name, title, phone and email of the authorised representative.
- A legal document for the organisation.
- The representative’s ID document and a selfie.
You control your information
Contact inside WAM
The artist’s phone number and their manager’s contact details are not shown on the public profile: contact happens through WAM chat, between verified accounts.
Public or private files
Each photo, video or audio file in the gallery can be marked as public or private: private files are visible only to you, through temporary links; they do not appear on your profile or in the feed and cannot be opened from a public link.
Private documents and data
Identity documents, legal and billing details and artists’ bank details are private: they are not shown on the public profile, and bank details are stored encrypted. Only the legal details needed for a contract generated from the WAM template are seen by the other party of that contract.
Reporting and community guidelines
If someone breaches the community guidelines — impersonation, harassment, discrimination, inappropriate content or attempted fraud — report it from the options menu of their profile or of the conversation choosing Report user, or email us at [email protected]. We review every report (the other person is not notified) and apply the measures set out in the terms and community guidelines. From the same menu you can block a user: you stop seeing each other in search and neither can message or hire the other; undo it in Settings → Blocked users.
Tips for hiring safely
- Favour profiles with the Verified badge.
- Keep the conversation and the agreement inside WAM: that way there is a record of the chat, the contract versions and the signature.
- Do not sign or commit until the final version reflects everything agreed: dates, fees, travel, rehearsals and cancellations.
- WAM only asks the contractor of an already signed contract for a transfer, with instructions that arrive by email and are also shown in the contract details. WAM never asks for payments or bank details through the chat: be wary of any message doing so in WAM’s name.
- Never share your password or the verification codes we email you.
Join a verified community
The iOS and Android apps are on their way. In the meantime, you can use WAM in your browser.