Support

How can we help?

Find quick answers or contact the WAM support team.

From the app

Go to Settings → Help and support → Contact support. Choose the type of request (account, contract, signature, report a user or other), write a subject and message and, if you wish, attach a file (PDF, Word or image up to 10 MB) or link a contract.

You will receive a ticket number. In My requests you see the conversation with the WAM team and can keep replying until the ticket is closed.

By email

If you cannot access the app, email us. Include your account email and describe the issue in as much detail as possible.

[email protected]

Email support

Help topics

Account and access

Sign up with email or with Google (and with Apple in the iOS and Android apps, once available).
Email confirmation with a code.
Forgot your password? Use Forgot your password? on the sign-in screen to reset it.

Verification

Submit your documents from the app.
A person on the WAM team reviews them and we notify you of the result in the app and by email.
If it is rejected, you will see the reason and can submit again.

Profile

Edit your profile in Settings → Edit profile.
Complete the required fields to use every booking feature.
Manage your gallery, credits and availability from your artist profile.

Contracts

To start a booking, open the artist’s profile and tap Hire.
To review a contract, go to Contracts, open the booking and select Review contract: you will see the document, status, current version and the actions available for your role.

Signature

Enabled once both parties approve the same final version.
The contractor signs first and then the artist, inside the signature box.
Both can then download the signed contract.

Chat and notifications

Both parties must be verified to chat.
Attachments: images, videos or PDFs up to 10 MB.
You receive push notifications in the mobile app and, if you enable them, in your browser too. All of them stay in the app’s notification centre.
You can block or report a user from the options menu of their profile or of the chat; blocks are undone in Settings → Blocked users.

Payments

Once the contract is signed, the contractor receives by email the instructions to transfer the fees to WAM, with no surcharge; they are also shown in the contract details.
The artist pays a 5% platform fee, deducted from what they are paid. When accepting the contract, they choose how to be paid: once WAM receives the transfer, or with a full or partial advance (a further 6% of the net amount advanced).
Cards are not accepted. Details in Pricing.

Deleting your account

You can delete your account at any time from Settings → Delete account. Deletion is immediate.

More information: which data is deleted and which is kept →